Terms and Conditions

Detailed description of goods and/or services

Groote Schuur Hospital Facility Board (GSHFB) is a public benefit organisation that provides assistance to Groote Schuur Hospital, its patients and its staff.

Delivery policy

Subject to receipt of a donation, the donation will be acknowledged within a period of 30 days and confirmed by way of a receipt.

Customer privacy policy

GSHFB shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


Payment options accepted

Donations may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the GSHFB bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for GSHFB via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored
on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by GSHFB separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


GSHFB takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and GSHFB chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:
G56 Room 72
Old Main Building
Groote Schuur Hospital
Main Road


GSHFB may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by a Public Benefit Organisation based in South Africa trading as Groote Schuur Hospital Facility Board and with registration number PBO930006647 and is represented by Shanaaz Dove.

GSHFB contact details
Support : Shanaaz.dove@westerncape.gov.za
Support: +27 21 404 2243